Internal Audit Function, Strategic Evaluation and Internal Controls

According to the Yellow Book produced by the U.S Government Accountability Office, the concept of accountability for use of public resources and government authority is key to our city’s governing processes. Management and Elected Officials entrusted with public resources are responsible for carrying out public functions and providing service to the public effectively, efficiently, economically, and ethically within the context of the statutory confines of the specific government program.  The Government Finance Officers Association recommends that “…every government should consider the feasibility of establishing a formal internal audit function to help management maintain a comprehensive framework of internal controls.”  Additionally, GOA declares that “effective use of enterprise architecture (EA) is a hallmark of successful organizations and an essential means to achieving the desired end: having operations and technology environments that maximize institutional mission performance and outcomes. Among other things, this includes realizing cost savings through consolidation and reuse of shared services and elimination of antiquated and redundant mission operations, enhancing information sharing through data standardization and system integration, and optimizing service delivery through streamlining and normalization of business processes and mission operations. Not using an EA can result in organizational operations and supporting technology infrastructures and systems that are duplicative, poorly integrated, unnecessarily costly to maintain and interface, and unable to respond quickly to shifting environmental factors.”

The Internal Audit Function for the City of Bondurant is the use of enterprise architecture as the framework and model for systematic evaluation, analysis, and communication of operation execution, resource allocation, and policy and procedure compliance.  It is a perpetual cycle; that at regular intervals focuses on a different facet of the organization and a mechanism used during daily tasks and procedures.  The Federated Model is the approach the city will use/uses to achieve the framework for the Internal Audit Function.  The model looks at the City as an organization of coherent but distinct member architectures that conform to an overarching corporate or parent architecture.  The City of Bondurant implements this model in the way that the central administration of government is the parent architecture and the various departments are the member architectures.  This structure recognizes that each federation member (department) has unique goals, needs, and services provided in addition to common roles and responsibilities with fellow members.  While relatively autonomous from each other, the departments also inherit certain rules, policies, procedures, and services from the parent architecture (central administration of government).  A federated architecture allows each department the autonomy needed to fulfill its mission while ensuring enterprise-wide connectivity and alignment where appropriate.        

The City Administrator is the director of the City.  As such, the Administrator is the designee responsible for maintaining the internal audit function for each City Department as a whole.  The City Administrator will prepare and present performance reports to the Elected Officials with recommendations as necessary.  The individual Director of each Department is responsible for the process in their respective departments.  The Department Directors will prepare and present performance reports to the City Administrator and Elected Officials.  The internal audit function of the central administration government falls under the purview of the Finance Director.

The process to perform the continuous cycle of the organizational review that leads to the strategic evaluation and strong internal controls through internal auditing is as follows:  

  1. Identify the mission statement of the City and each of the departments. Examine and review each to ensure they are aligned with the City’s mission statement.
  2. Identify the goals of the City and each of the departments.  Examine and review each to ensure they are aligned with the City’s goals.
  3. Develop performance measures to evaluate if the City and departments within it are achieving the goals.
  4. Audit the roles, resources, and responsibilities of each person as well as policies, processes, and procedures within the departments to evaluate if they are able to achieve the goals.
  5. Analyze the data from the audit
  6. Produce recommendations for improvement and efficiencies.

Internal Controls Image

To achieve the process to perform the continuous cycle of the organizational review that leads to the strategic evaluation and strong internal controls through internal auditing following is required:

  1. Investment in technology and software to create dashboards for department heads, generate automation to reduce errors and create capacity in the workflow.
  2. Cross-training members to create a more cooperative environment, allow for audit delegation, and depth in the personnel roster.   

Hypothetical Department Examples of Process in Action

Public Works

mission

 

Part of Bondurant’s mission is to provide dependable service.

goals

 

A goal of Bondurant Public Works is to clear the roads of snow and ice quickly and thoroughly to facilitate safe travel, while also observing best health and safety practices for staff members.

 

performance

 

The measurement of how many car crashes occur during the periods of snow accumulation, workplace injuries due to fatigue, and cost to repair snow plows.

 

internal

 

 

Examine the time it takes to clean the streets after a snowfall, staff schedules, and vehicle maintenance.

 

  analyze

 

Postulate if the staff members are having an adverse physical toll by this measurement and if the maintenance on the vehicles from use exceeds the cost to add a vehicle.

 

create

 

 

Recommend that at least one truck and two operators for every 20-21 lane miles.

 

Library

mission

 

Part of Bondurant’s mission is to enhance the quality of life.

goals

 

A goal of Bondurant is to improve recreation facilities and activities.

 

performance

 

The measurement of hotspot checkouts, adolescent arrests, delinquent utility bills, and civic happiness.

 

internal

 

 

Examine law enforcement reports, utility account reports, and survey the citizens.

 

  analyze

 

Postulate if there is a correlation in hotspot checkout and adolescent arrests being up due to a lack of entertainment, supervision, and class time, residents unable to pay bills because of unemployment and lack the tools to work from home, and the citizens displaying dissatisfaction in the City because of the lack of resources to combated COVID-19 impacted.

 

create

 

 

Recommend the City invest in more or fewer hotspots based on the analysis of the data.

 

Central Administrative Government

mission

 

Part of Bondurant’s mission is to display fiscally responsible and professional behaviors.

goals

 

A goal of Bondurant is to establish cost-effective administration practices.

 

performance

 

The measurement of audit findings, the time it takes for processes to be completed, and the execution of generally accepted accounting practices.

 

internal

 

 

Examine if staff members understand the complete scope of audit findings, following current policy, and whether or not current policies are redundant.

 

  analyze

 

Postulate if one person getting and opening the mail, then handing off utility payments to the utility clerk is really a redundant function that slows down the process, while violating the principle of segregation of duties by adding a person in the process who does not record the original receipt of payments.

 

create

 

 

Recommend the City change the policy to require the utility billing clerk to open all payments mailed and record the original receipt of payments.

 

Driven by the efforts of the Central Administration, the City will continually audit its internal control framework and practices. The City will pursue the implementation of best practices and report progress and findings to elected officials on a regular basis.