Billing Information for New Residents

First bill. Because we bill at least 30 (thirty) days in arrears, your first bill will typically be the minimum amount billed for water and sewer, which is the availability fee plus garbage, recycling, and stormwater. If you move in on the very last day of the “billing window” you will be billed the minimum fee.

Second bill. Your second bill will have the total consumption from the day you requested service on your application, to the next meter reading date, usually more than a 4-week time frame.

Third bill and bills thereafter. Generally a four-week billing window. Our billing window is thirty days in arrears, which ends on the 15th of the previous month. For example March 1, the bill will be for gallons metered between January 1 and January 31, or approximately 30 days from the previous month’s meter reading, depending on the time of the month it was read. When the final reads are requested the billing window may be taken up to the 15th of the month, which could result in a six-week bill. Again, if you move in on the very last day of the “billing window” you will be billed the minimum fees.

Sometimes the “from” and “to” dates in the upper left on your billing card are confusing. If your “request for service date” on your application is the same day we are reading meters in your area, they will be the same date.