Updates and Changes to City Services (March 30, 2020)
Updates are ongoing related to the COVID-19 response. Currently, all city facilities are closed to the public but staff is still working.
To be prepared for the coronavirus (COVID-19), the City of Bondurant is working with local, state, and federal partners. City administration has worked with each City department to develop a plan to ensure the continuation of essential services.
The plan of action is evolving and more information will be published here.
Click here to receive updates by email.
City Facilities (Updated March 30,2020)
CITY OFFICES CLOSE TO GENERAL PUBLIC IN EFFORT TO PREVENT SPREAD OF COVID-19
In an effort to implement social distancing practices recommended to slow the spread of COVID-19, the City of Bondurant offices, including Public Works, City Hall, Bondurant Emergency Services, and Bondurant Community Library will all be closed to the public effective Thursday, March 19. While these facilities are closed to walk-in traffic, City services will continue to be provided by City departments with customer service needs being either handled online, via email or by phone.
Administration will reassess the situation on a regular basis and will inform the public when facilities reopen.
Visit www.cityofbondurant.com for department contact information and online services. If you are unable to find what you need on the website, you may email firstname.lastname@example.org or call 515-967-2418 from 8:00 a.m. to 5:00 p.m. Monday-Friday.
Utility Billing Department
The Utility Billing Department will now accept all new resident applications, utility bill payments or inquiries, etc. electronically. New Resident forms are available at www.cityofbondurant.com/utilities-department/pages/new-residents, and can be emailed to email@example.com, then deposits can be submitted at www.municipalonlinepayments.com/bondurantia. At the present time, all utility bill payments and amount due can be available at www.municipalonlinepayments.com/bondurantia or you are urged to call before visiting city hall 515-630-6988.
The Utility Billing division also offers various alternatives to paying bills in person:
- Drop payments in the dropbox located outside just southeast of the City Hall entrance. This is available 24/7. If you are not able to leave exact change the extra payment will be credited to your account.
- Mail your payment to Bondurant City Hall at 200 2nd St NE, Bondurant, IA 50035.
- Customers can set up recurring auto-payments or pay online with a credit card as well.
- Water disconnect for unpaid utility bills will be suspended until further notice.
Payment plans are available for those that are experiencing troubling times. Call city hall for more details at 515-630-6988.
Des Moines Water Works is taking necessary actions to keep the water safe. To find more detailed information visit http://www.dmww.com/
Garbage and Recycling
Waste Management and Ankeny Sanitztion maintain a standard collection schedule for trash and recycling, and they are not experiencing any collection interruptions. Effective immediately, the following changes are being implemented until further notice.
- Temporary suspension of handling incoming residential calls into our contact center to help prevent the spread of the COVID-19. The goal is to resume residential call handling as soon as possible through a work from home program of our residential agents.
- Bulky item collection, including scheduled events or extra call-in service for bulky items, such as large items outside the cart, is suspended until further notice.
Hazardous Waste Drop-off in Bondurant and Grimes
Due to the current public health recommendations, Metro Waste Authority is suspending hazardous waste drop-off in Bondurant and Grimes. These may include things such as batteries, solvents, paints, fertilizer, and light bulbs.
To continue providing a safe, smart option for responsible hazardous waste disposal, Metro Waste Authority has expanded its house side collection program. If a resident chooses house-side collection of hazardous waste, the cost is $25 for two 12-gallon bins and one large bag. Container deliveries and pick-ups are scheduled as requested.
For more information or to request, visit www.whereitshouldgo.com/HHWhouseside or call 515-244-0021.
The March City Council and Planning and Zoning Commission will continue as scheduled, but social distancing guidelines will be followed. A public hearing is on the agenda, which the public is encouraged to email or submit comment prior to the meeting and all comments will be reviewed. Park and Recreation Board March meeting will be postponed and all agenda items will be on the April meeting agenda. Board of Adjustments meeting is scheduled for March, which will be monitored as the meeting approaches. The plan of action is evolving and more information will be published here.
The Building Department will now accept all building permits, trade permits, etc. to be submitted electronically. Permit forms are available at www.cityofbondurant.com/building-department/pages/building-permit-applications, and can be emailed to firstname.lastname@example.org. At the present time, all building inspections will continue as normal and can be scheduled by calling 515-850-2980.
Parks and Shelters (Updated March 30,2020)
All parks are open for your general use but do continue to practice social distancing while enjoying the outdoor space and trails. At this time, shelters and events are canceled, but City staff will monitor and reassess the facilities as needed. Park restrooms are still closed for the season. Effective March 30, 2020, at 8:30 p.m. playground equipment and shelter houses in all city parks, as well as the basketball court (in City Park), is closed until further notice. >> read more
City Event and Program Cancellations
The City of Bondurant wants to ensure the safety of our residents and the City Staff. Future events will be evaluated and updated will be provided when determined.
- Spring Cornhole Tournament, March 14
- Bondurant Rocks Art Class, March 28 (this will be postponed to a later date that has not yet been set)
- Keep Bondu Beautiful, April 18 (keep an eye out for a new virtual Earth Day month celebration)
- Tails N' Trails - Loop the Lake, April 29 (this will be postponed to a later date that has not yet been set)
Bondurant Community Library (UPDATED MARCH 23, 2020)
The administration at the State Library of Iowa as well as at the City of Bondurant will continue to monitor the situation and help guide us in future decisions.
Here is what we are doing at the Bondurant Community Library:
- Effective Tuesday, March 17, 2020 the library will be closed
- Administration will reassess the situation on a regular basis and will inform the public when facilities reopen.
- As the situation develops and changes, future cancellations may happen. Call the library before you come if you have any questions. Any further cancellations will be communicated as soon as possible.
This is a perfect opportunity to highlight a few of the Library’s services and features:
- Remember—the library has an outside book drop for returning items.
- Remember—you can renew many items online (not all items are renewable).
- Remember—the library offers many online resources including e-books, audiobooks, magazines, music, and TV shows. The library also offers many online children’s resources as well as language learning and research databases. You can access these resources right from your home with an internet connection and your library card (these services are available to Bondurant residents and rural Polk County residents only. All others must access these services through their home library).
- Remember—the library offers homebound delivery to patrons in the city limits of Bondurant. Please call if you would like more information about homebound delivery.
Bondurant Emergency Services
The Bondurant Emergency Services Department continues to take calls for service. The department has added extra decontamination efforts to their protocols.
Public responders are taking extra precautions, including:
- The vehicle interior and equipment will be decontaminated after each call for service.
- Responders are using extra precautions after any interaction/transaction with patients.
While we must ensure we are keeping our community safe, the safety of our staff and first responders is a top priority as well.
Polk County Sheriffs' Office
Our local law enforcement is taking necessary precautions. Services are operational as normal. Call the non-emergency number at 515-286-3333 for law enforcement needs.
Public Health Resources
If you are in need of additional assistance during this troubling time, know that there are resources. Are you in need of daycare assistance, pharmacy visits, doctor visits, or utility assistance? Visit Polk County Human Services for help or call Bondurant City Hall 515-967-2418.
Everyone reacts differently to stressful situations. When do you need help? When symptoms associated with your anxiety have affected your ability to function in some part of your life, it's time to reach out. Reach out to your healthcare provider and discuss your concerns. Many insurers are covering telehealth for mental health services at this time. Use the website www.yourlifeiowa.org for information on mental health. You can also connect by live chat, text (855-895-8398) or phone (855-581-8111).
Unemployment Insurance Benefits
If you are a worker who has been impacted by COVID-19 closures, you may be eligible for unemployment. If you have questions about your eligibility, call 866-239-0843 or email email@example.com. You can file for unemployment benefits online at www.iowaworkforcedevelopment.gov.
We encourage residents and businesses to utilize trusted sources of public health information, such as the Centers for Disease Control (CDC) and the Iowa Department of Public Health (IDPH).